Our policy

Time reservation for massage sessions and spa procedures is accomplished through pre – appointment call

To book time appointment for massage session or SPA procedure please call: 8 (7142) 511228, 87767049090

It is important that you pre-book your appointment before at least a day of the procedure.

CANCELLATION POLICY

Please provide at least 24 hours’ notice if you need to reschedule or cancel a treatment. This gives the spa enough time to fill the slot. If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services.

Make your appointment with certain therapist.

During booking your appointment you are to choose therapist. Please make your preferences about certain therapist when you pre-book your appointment.

Arrival policy

Please arrive for your appointment (massage only) 15 minutes prior to the scheduled starting time. This allows you the time to change and prepare for the procedure. All massages and spa treatments have a specific time schedule and early arrival allows for a relaxed and unhurried experience. That would help you to get paradisiacal delight of Thai massage.

Spa test

Prior to the procedure (in case of your first visit) you are to complete a consultation sheet for professional advice on the issue of medical precautions. If according to the analysis of the sheet data it were identified some medical contraindications, equivalent replacement of the procedure is acceptable.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

For your comfort

Please note, the smoking is not allowed in our Salon. High quality of your services and tranquil and comfortable environment around you are the priorities for our Salon. Please respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the spa.

GRATUITY

Our prices do not include gratuity. A cash gratuity is especially appreciated. It is not a secret that giving tips after procedure is so – called a tradition in Thailand and Bali. You can leave tips at the reception desk while making your payment for procedure or personally to your therapist. Gratuities is left to the discretion of our clients. Tipping is never expected, but always appreciated.